Booking Terms + Conditions

Agency

1. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as agent for the Provider.
2. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions which also incorporate the terms and conditions of the Providers.

Fees and Commissions

3. We may charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
4. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.

Booking Terms

5. To reserve your place on one of the event packages, you must complete the Booking Form and pay the non-refundable and non-transferable initial deposit. Please refer to terms under Deposit and Final Payment for full details.
6. The sale of guaranteed race entry alone is not possible and must be purchased in conjunction with one of our Packages.
7. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with the Providers terms and conditions.
8. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller’s details.
9. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
10. Updates and documentations are provided to you via email. We cannot be held responsible if the information or documents that are sent to you do not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address, contact telephone number, or mailing address after making a booking. It is your responsibility to advise us if you have not received your documentation or do not receive communications from us.
11. When making a booking you must advise us of any medical, dietary or mobility conditions you may have.

Payment Terms

12. All pricing is reflected in Australian Dollars unless otherwise specified.
13. Where applicable, pricing is inclusive of goods and services tax (GST), or other such value added taxes.
14. A credit card or debit card fee may be charged by certain Providers. You will be notified of such charges prior to your purchase.
15. Credit Card transaction fees may vary or in some instances may be waived by certain Providers.
16. All costs are subject to currency fluctuations, where applicable, and/or price increases until paid in full.

Room Share Request

17. When requested, we will do everything possible to match you with someone of the same gender to avoid the single supplement, however this cannot be guaranteed.
18. Should we be able to match you, a $55 fee will apply.
19. Should the person you are sharing with subsequently cancels during or after the booking process, you may then be liable to pay for the difference between the twin share and the single rate less the $55 fee.

Refunds and Credits

20. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
21. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund and some can take up to 18 months, depending on the jurisdiction of the country where the Provider operates from.
22. Any refund or credit will be subject to these terms and conditions and will not include the credit card fees or any commissions received.
23. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.

No Show

24. If you have a booking for a Travel Product but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.

Deposit and Final Payment

25. Each booking is subject to the following non-refundable and non-transferable initial deposits:
    • A non-refundable and non-transferable deposit will be required at time of booking for the Event Package or other Travel Product. Please refer to your travel specialist for the exact deposit amount.
    • Deposits are due within 24 hours of acceptance.
    • Bookings cannot be confirmed until initial deposits are received in full and our Terms and Conditions are read and signed.
    • Some bookings are subject to a further non-refundable and non-transferable instalment. Please refer to your travel specialist for further details.
    • Final payment is due 90 days prior to departure unless otherwise specified by your travel specialist.

Fees

26. A $110 late payment fee is applicable for any payment received after its due date. If any payment is not received within 5 days of becoming due, you will be deemed to have cancelled your booking and the cancellation policy under Cancellation and Amendments, will apply.
27. A $75 amendment fee per person per change made once reservations have been confirmed (plus any additional charges incurred by the Providers); except if the amendment is made within a month of departure, a $110 fee will apply per person per change (plus any additional charges incurred by the Providers).
28. A $110 late booking fee may apply for reservations made within 2 months from the date of departure.

Cancellation and Amendments

29. Each booking is subject to the following cancellation fees (variations apply with certain events – please refer to the list of variations further below):
    • Deposits are non-refundable and non-transferable
    • 25% of the amount received to date plus the non-refundable deposit if cancelled more than 90 days prior to the date of departure;
    • 50% of the amount received to date plus the non-refundable deposit if cancelled 61-90 days prior to the date of departure;
    • 75% of the amount received to date plus the non-refundable deposit if cancelled 31-60 days prior to the date of departure; or
    • if cancelled within 30 days or less of the date of departure no refund will be given

Variations to the above Cancellations Fees apply as follows:

29. • Refunds are not available at any time for the Tokyo Marathon, Boston Marathon, TCS London Marathon, BMW Berlin Marathon, Bank of America Chicago Marathon, TCS New York City Marathon, and Antarctica Marathon.
    • Refunds are not available for the First Light Marathon, Lost City Marathon, Great Wall Marathon, IceFjord Midnight Marathon, Big Five Marathon, Iceland Volcano Marathon, Petra Desert Marathon and Polar Circle Marathon if cancelled within 75 days from date of departure.
    • Refunds are not available for the Tenzing Hillary Everest Marathon if cancelled on/after 01 April.
    • Certain Travel Products are non-refundable from the time they are purchased. Your travel specialist will advise you of this.
    • Race entries are STRICTLY non-transferable.
30. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as outlined in these terms and conditions or as advised by your travel specialist at time of booking.
31. We are not liable for any cancellation fees or refusals to refund made by the Provider.
32. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
33. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.